The online shop www.strezniki.net is managed by ISERVER d.o.o. The company data are as follows:

Full name: ISERVER IT Services d.o.o.
Short name: ISERVER d.o.o.
Title: Stanetova ulica 7, 3000 Celje
Transaction account: SI56 6100 0001 4472 941 (Delavska Hranilnica d.d. Ljubljana)
Registration number: 3700232000
Tax code: SI 96921595
Basic capital: EUR 7.500,00

Paypal address: [email protected]

E-mail: [email protected]
Telephone: +386 70 677 577

The company was entered in the Business Register of Slovenia on 26.02.2010.

The General Terms and Conditions of Business and Use of the website www.strezniki.net (hereinafter referred to as: strezniki.net or ISERVER d.o.o.) are drawn up in accordance with the Consumer Protection Act and other legislation applicable to sales via the Internet and this way of doing business. These Terms and Conditions govern the operation of strezniki.net and the business relationship between ISERVER d.o.o., registered users (hereinafter referred to as "Users") and purchasers of goods or services (hereinafter referred to as "Purchasers").

1. General from strezniki.net

The online shop strezniki.net is dedicated to the sale of server and network computer equipment, computers, laptops and accessories.

2. Accessibility of information

The Supplier undertakes to provide the following information to the Buyer at all times:

  • the identity of the company (name and registered office, registration number),
  • contact details that allow the user to communicate quickly and efficiently (email, phone),
  • the essential features of the goods or services (including after-sales service and guarantees),
  • product accessibility (every product or service offered on the website should be accessible within a reasonable time),
  • the terms of delivery of the product or service (method, place and time of delivery),
  • all prices must be clearly and unambiguously stated and it must be shown whether they already include taxes and transport costs,
  • method of payment and delivery,
  • an explanation of the complaints procedure, including full details of the contact person or customer service.

3. Supply and origin

In certain cases, due to the nature of the business, the offer on the strezniki.net online shop may change on a daily basis. All prices are final unless expressly stated otherwise. ISERVER d.o.o. is a taxable company and all prices are subject to VAT. Prices are valid at the time of order placement and have no pre-determined validity. Prices are valid in the case of payment by the payment methods indicated above, under the conditions indicated above.

Despite our best efforts to provide the most up-to-date and accurate information, it is possible that a price may be incorrect. In this case, or in the event that the price of the item changes during the processing of the order, the Provider will allow the Purchaser to withdraw from the purchase and the Provider will offer the Purchaser a mutually satisfactory solution.

The purchase contract between the provider and the buyer is concluded at the moment when the provider confirms the order (the buyer receives an e-mail with the Order Confirmed status). From that moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.

Campaigns
Discounts are not cumulative, unless otherwise stated in the Promotion Terms and Conditions. One promotional code can be used for each purchase. Free postage does not apply to the purchase of items in the promotion - unless otherwise stated. No gifts are added as part of promotions. Similarly, promotional codes cannot be applied to items that have already been discounted to further reduce the price of the items or the final price in the basket.

Imaging and graphics
The photographs, images or videos published in the context of the Offers are the property of iSERVER d.o.o. or its suppliers, business partners or are merely symbolic and do not provide the exact characteristics of the product or service and may depict symbolically or actually a service, an offer, a company or goods or a sales campaign. iSERVER d.o.o. or its suppliers, business partners or are merely symbolic and do not provide the exact characteristics of the product or service and may depict symbolically or actually a service, an offer, a company or goods or a sales campaign. Although the Provider endeavours to provide accurate photographs of the Sale Items, all photographs should be taken as symbolic. Photographs do not guarantee the characteristics of the product.

Product opinion
The Provider is not responsible for the content of the reviews written by visitors. The Provider shall review the reviews before publication and reject those that are manifestly untrue, misleading or offensive. The Provider shall not be liable for the information contained in the reviews and shall disclaim any liability arising from the information contained in the reviews.

4. Purchase procedure and invoice

ISERVER d.o.o. acts as a company offering goods or services via the Internet and in a physical shop (shop address: Stanetova ulica 7, 3000 Celje).
The buyer pays the amount to ISERVER d.o.o. and receives an invoice together with the goods or services. The company operates worldwide. We ship products worldwide. The package also contains a printed invoice, which is also sent to the e-mail address entered during the order process.

Purchase status

Order in the queue: After placing an order, the customer receives an email notification that the order has been accepted into the queue. At this step, the customer has the possibility to cancel the order within one hour. The Buyer shall have access to comprehensive information on the status and content of the order at all times on the Supplier's website.

Order confirmedA: If the Buyer does not cancel the order, the order will be processed further, at which time the Supplier will review the order, check the deliverability of the items ordered and confirm or reject the order with a reason. The Supplier may call the Buyer's contact telephone number to verify the details or to ensure the accuracy of the delivery. Upon confirmation of the order, the Provider shall inform the Buyer by e-mail of the estimated delivery time.

Goods dispatchedA: The supplier prepares and dispatches the goods within the agreed time limit and notifies the buyer by email.

Returning itemsA: Items can be returned within 14 days of receipt. The item must be in its original packaging, in unaltered condition and undamaged at the time of return. The item must not be used. The cost of the return shall be borne by the customer.

Abuse of purchase
Once the order is placed, the customer receives a notification to the email address entered. The order is then accepted into the queue. The buyer has the right to withdraw from the distance contract within the period until the goods are dispatched (the order must be cancelled by e-mail to [email protected]). It is obligatory to write down the order number. The email address from which you cancel the order must match the email address used to confirm the purchase. If the customer does not cancel the order, the order will be processed. The Supplier may call the Buyer's contact telephone number to verify the information or to ensure the accuracy of the delivery. Upon confirmation of the order, the Provider shall inform the Buyer by e-mail of the estimated delivery time. The contract for the purchase of the ordered items between the Buyer and the Provider is irrevocably concluded at this stage. The prices are valid at the time the order is placed and have no pre-determined validity.

Purchase security
When registering on strezniki.net, data is collected on the basis of the individual's personal consent under the Personal Data Protection Act. ISERVER d.o.o. undertakes to store this data carefully and securely for the purpose of smooth execution of orders or personalized compilation of offers, statistical analysis and for the purpose of improving the operation of the online store and services. The newsletter also includes an exclusive offer, which is intended only for registered subscribers.

5. Registration procedure

Users can place an order on strezniki.net in the online shop as a guest or as a logged-in user. The registration process is easy and quick. By logging in to the website, you create your own account through which you can edit your details, shipping addresses, view, track and edit order statuses.

Your username consists of the email address you enter. You will then receive a confirmation email to complete your registration. Registering on the website also gives you a better overview of your purchase.

6. Communication

The Provider will contact the User by means of distance communication only if the User does not expressly object.

The advertisement emails will contain the following elements:

  • they will be clearly and unambiguously identified as advertising messages,
  • the sender will be clearly visible
  • various campaigns, promotions and other marketing techniques will be labelled as such. The conditions for participation in them will also be clearly defined,
  • a clear explanation of how to opt-out of receiving advertising messages
  • the user's wish not to receive advertising messages will be explicitly respected by the provider

Users will be able to subscribe to and unsubscribe from the newsletter in an easy way. The newsletters include information about current or future offers, strezniki.net promotions and other advertising messages from strezniki.net or its partners. The receipt of notifications is deemed to require personal consent and is not possible unless the user indicates this when registering or otherwise opts in to receive them.

7. Disclaimer

The Provider shall use its best endeavours to ensure that the information published on its website is up-to-date and correct. However, the characteristics of the items, the delivery date or the price may change so quickly that the supplier is unable to correct the information on the website. In such a case, the supplier will inform the customer of the changes and give the customer the opportunity to withdraw from the order or to exchange the item ordered.

The Provider is not responsible for the content of the reviews written by visitors. The Provider shall review the reviews before publication and reject those that are manifestly untrue, misleading or offensive. The Provider is not responsible for the information contained in the reviews and disclaims any liability arising from the information contained in the reviews.

Although the supplier endeavours to provide accurate photographs of the items for sale, all photographs should be taken as symbolic. Photographs do not guarantee the characteristics of the product.

8. Buyer's right

It is understood that the purchase on the online shop strezniki.net is made through a distance contract. The language in which the contract is concluded is Slovene.

In the case of distance contracts, the consumer has the right (under Article 43c of the Consumer Protection Act) to notify the company within fourteen (14) days that he or she is withdrawing from the contract, without having to give a reason for his or her decision. The communication shall be deemed to be timely if the parcel is delivered within the time limit. The only cost to be borne by the consumer in connection with the withdrawal from the contract is the direct cost of returning the goods. If the consumer withdraws from the contract, our company will refund all payments made as soon as possible and at the latest within 14 days of receipt of the withdrawal notice.

If the Buyer fails to pay the amount or the advance payment due under the preliminary invoice, as security for the seriousness of the conclusion of the transaction, at the Seller's request, the Buyer shall be deemed not to have accepted the offer and the contract shall not have been concluded. ISERVER d.o.o. shall immediately inform the Buyer thereof.

9. Discounts and discount codes

If strezniki.net organises promotions for customers with a promotional price or discount code, the promotions are mutually exclusive, unless otherwise stated.

Celje, 20.8.2020